Shipping & Returns
Last updated 12 September 2026.
Where we ship
Physical cards can only be shipped to addresses within Australia. We can't ship to addresses outside Australia — you confirm this when you create your account.
Shipping cost and delivery time
Shipping cost is calculated from your address via Australia Post and shown before you pay — it's never added afterwards. Estimated delivery windows for each shipping method are shown alongside its price.
Pre-order items ship once we receive stock from the manufacturer, which may be after the item's listed release date — we'll keep you updated if there's a delay.
If something arrives damaged or wrong
Contact us as soon as you notice a problem, ideally with a photo of the item and its packaging. We'll sort out a replacement or refund for the affected item.
Refunds
Because pack contents are randomly selected and only revealed when the pack is opened, we're unable to offer a refund or exchange simply because you did not receive the card you were hoping for. The odds for each pack are disclosed before purchase, so you can make an informed decision before buying.
Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law.
If there is a genuine issue with your purchase or delivery — for example, if you were charged but your order was not processed, your parcel is lost, or an item arrives damaged or faulty — please contact us as soon as possible. Depending on the circumstances and your rights under the Australian Consumer Law, you may be entitled to a repair, replacement, refund, or other appropriate remedy.
We'll work with you to resolve any eligible issue as quickly as possible.
How to request one
Questions? Contact us at hogucollect@gmail.com.