Shipping & Returns
Last updated 1 September 2026.
Where we ship
Physical cards can only be shipped to addresses within Australia. We can't ship to addresses outside Australia — you confirm this when you create your account.
Shipping cost and delivery time
Shipping cost is calculated from your address via Australia Post and shown before you pay — it's never added afterwards. Estimated delivery windows for each shipping method are shown alongside its price.
If something arrives damaged or wrong
Contact us as soon as you notice a problem, ideally with a photo of the item and its packaging. We'll sort out a replacement or refund for the affected item.
Refunds
Because pack contents are randomly drawn and revealed to you at the moment of opening, we can't offer a refund or exchange simply because you didn't receive the card you were hoping for — the odds for every pack are published up front so you know what you're buying. That said, nothing here limits your rights under the Australian Consumer Law: if a pack purchase or shipment genuinely goes wrong — a failed payment, a lost parcel, a damaged item — you're entitled to a repair, replacement, or refund, and we'll sort it out.
How to request one
Questions? Contact us at hogucollect@gmail.com.